We now live in an environment where complaining has become second nature.
This is evident in the financial services industry, and has been enhanced by the regulators and many of the articles written for the newspapers, highlighting products such as pensions and low cost endowments.
The outcome of this has been that more complaints than ever are now being received across all sectors of the industry. Investigation of complaints and the completion of a senior management letters can be extremely time consuming for staff, and expensive if sales staff are completing this task rather than tending to their clients.
PCS can provide complaint investigation services for your firm and will complete all tasks from the initial response letter to the completion of the senior management letter.
- Are your internal complaints procedures now FSA compliant?
- Do you now have a complaints procedure guide for complainant's
- Does your firm display confirmation of the FOS?
- Can you demonstrate staff training has taken place
If you are unsure about any of the above points why not contact PCS.
For more information please contact a member of staff for a no obligation chat.
